Refund policy

Every shirt is printed after you order it. Nothing is pre-printed and nothing sits in a warehouse waiting to be sold. That is what keeps the range tight and the garment good, and it is also why this policy reads the way it does.

Change of mind and wrong size

We do not accept returns or exchanges for change of mind, or for ordering the wrong size or color. A made-to-order shirt cannot go back into stock, because there is no stock for it to go back into.

So please check the sizing and fit guide before you order. This is a relaxed, garment-dyed heavyweight and it does not fit like a standard retail tee. If you are between sizes or unsure, email us before you buy and we will help you choose. We would much rather answer that email than have you end up with the wrong shirt.

If something arrives wrong

If your order turns up misprinted, damaged, or defective, we will replace it free or refund you in full. Your choice, not ours.

Email pat.hany.inc.1@gmail.com within 30 days of delivery.
Include your order number and a clear photo showing the problem.
Do not post the shirt back. Keep it. We send the replacement or the refund either way.

Refunds are issued to the original payment method. Your bank will usually take a few business days to post it after we send it.

Cancelling or changing an order

Email us as soon as you can. We can cancel or change anything before it enters production, which is normally a window of a few hours. Once printing has started the order is fixed, because that shirt now exists only because you asked for it.

Wrong addresses and parcels that do not arrive

Please check your shipping address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will refund the price of the item, but we cannot reprint and reship it for free.

If tracking says delivered and the parcel is not there, check with your building and your neighbours first, then email us and we will help you chase it down.